If you’re having trouble using our Public API or have any questions, we’re here to help. Below are the resources and support options available to ensure you get the assistance you need.
1. API Documentation
Before reaching out, make sure to review our comprehensive documentation. It contains detailed information on all API endpoints, authentication, error handling, pagination.
2. Contacting Support
If you're unable to resolve an issue, feel free to contact our Support team. To help us assist you more efficiently, please provide the following details:
- Error ID: If applicable, include the
errorIdfrom the API response. - Error response: Please provide the full error response as it is.
- Request Details: Any relevant request details, including parameters or headers.
- Steps to Reproduce: A clear description of how to reproduce the issue.
You can contact our Support team via:
- Email: [email protected]
- Intercom
- Slack
3. Service Status
If you're experiencing issues that could be related to system downtime, check our service status page to see if there are any ongoing outages or disruptions.